Refund and Returns Policy

Refund and Returns Policy

Thank you for choosing to shop at CHARLOTTE JDM MOTORS INC. We strive to provide quality products and excellent customer service. However, if you are not satisfied with your purchase, we have a return policy in place to address any concerns you may have. Please read our return policy carefully before making a return.

1. Eligibility for Returns:
   a) We accept returns for used auto parts within 30 days from the date of purchase.
   b) The item must be in its original condition, with all original parts, and must not have been installed, used, or damaged in any way.
   c) Proof of purchase, such as the original invoice or order number, must be provided for all returns.
2. Return Process:
   a) To initiate a return, please contact our customer service team by phone or email to request a return authorization (RA) number.
   b) Once the RA number is issued, you must return the item within 14 days. The item must be securely packaged to prevent damage during transit, and the RA number must be clearly marked on the outside of the package.
   c) Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
   d) Upon receipt of the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the return is approved, a refund will be issued to the original payment method within 5 business days. If the return is not approved, the item will be returned to the customer at their expense.
3. Non-Returnable Items:
   a) Electrical parts, such as sensors, switches, and modules, are non-returnable.
   b) Items that have been installed, used, damaged, or modified in any way are non-returnable.
   c) Items that have been discontinued or labeled as “as-is” or “final sale” are non-returnable.
   d) Special orders, customized items, or items that were not purchased directly from our online store are non-returnable.
4. Refunds and Restocking Fees:
   a) Refunds will be issued for the purchase price of the item, excluding any original shipping charges, restocking fees, or other applicable fees.
   b) A restocking fee of 25% may apply to all approved returns, unless the return is due to our error or a defective product.
5. Damaged or Defective Items:
   a) If you receive a damaged or defective item, please contact our customer service team within 48 hours of receipt and provide details and supporting documentation, such as photos or videos.
   b) We will work with you to resolve the issue promptly, which may include a refund, replacement, or repair, at our discretion.
   c) If the item is deemed damaged or defective due to our error, we will cover the return shipping costs. If it is determined that the item was damaged or defective due to customer misuse or negligence, the return shipping costs will be the responsibility of the customer.
6. Changes to the Return Policy:
   a) We reserve the right to modify or update our return policy at any time, without prior notice.
   b) Any changes to the return policy will be posted on our website and will apply to all purchases made after the effective date of the change.

By making a purchase from CHARLOTTE JDM MOTORS INC, you acknowledge and agree to our return policy. We appreciate your business and are committed to ensuring your satisfaction with your purchase. If you have any questions or concerns, please contact our customer service team for assistance.

Shipping returns

To return your product, you should mail your product to:

CHARLOTTE JDM MOTORS INC.

8715 Sidney Cir, Ste 300, Charlotte NC 28269

Phone: 704-333-6366
Toll Free: 1-844-405-0405

Email: [email protected]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.